South Africa’s logistics workforce is shifting from manual processing to digital oversight and strategic management, says Ingrid du Buisson of the Institute of Customs and Freight Forwarding (ICFF).
Writing in her latest column for Freight News, the Institute’s CEO says: “Capacity growth is increasingly tied to technology adoption rather than workforce expansion, and collaboration between government, industry bodies, and the ICFF is critical to bridging the skills gap and ensuring inclusive transformation.
“We cannot ignore that the industry is moving toward fully digitised customs ecosystems where artificial intelligence, blockchain, and the internet of things converge to create seamless, paperless trade.
“Forwarders and clearing agents in South Africa and globally will need to invest in digital transformation strategies to remain competitive, especially as global trade volumes continue to rise and, to support this, investment is critically needed in the learning and development of employees.”
- Read Du Buisson’s full opinion piece in our ‘Columns’ section.
