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Extending service beyond the direct client

31 Oct 2005 - by Staff reporter
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Yvonne Duki…moving cargo to feed the economies of the Indian Ocean Islands and trade with the Far East and United Kingdom. KEVIN MAYHEW ONE OF the principal roles of the clearing and forwarding agent in the global economy is to position itself not only as a service provider to its direct client but also to the client’s client. Managing director of Marineline Shipping SA of La Lucia, Yvonne Duki, says that her company believes that it plays a pivotal role in the supply chain and serves as an information link for its clients who are often travelling. “Our philosophy is to use whatever tracking and technology is available to make sure that our clients are free to do what they do best and that is to move cargo. Therefore, we have made a point of being available to their clients as a constant source of information regarding their cargo. Too many companies believe that their responsibility lies solely with their immediate client,” she says. Marineline Shipping – established in 1991 – provides import and export clearing and forwarding for all air and sea cargo to East and West Africa, the Far East, Indian Ocean Islands and the United Kingdom. It undertakes a lot of import and export groupages into the Indian Ocean Islands like the Seychelles. “We are finding a lot of construction material and hazardous chemicals to cater for the tourism sector. Just about anything associated with the holiday industry, including reefers for food and fishing boats, are being called for,” she said.

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