The South African Revenue Service (Sars) has announced that for all operational queries during the implementation period of Customs Modernisation Release 2, the following escalation process should be followed: Firstly, call or mail the branch contact person. If you have no response to your query, contact the Branch Manager, then the Regional Executive and finally the Group Executive. For ease of reference the Branch Managers’ details are provided.Port Elizabeth / Port Elizabeth Airport: Johann Scheepers, Jscheepers@sars.gov.za, 083 561-5140, and 041 503-0303. East London: Leon Cilliers, Lcilliers@sars.gov.za, 082 778-9745, and 043 711-2116. King Shaka Airport: Yogi Govender, Ygovender@sars.gov.za, 082 857-4287, and 032 436-9024. Richards Bay: Willy Roelofse, Wroelofse@sars.gov.za, 083 555-4598, and 035 780-7523. Cape Town International Airport: Musa Nchukana, Mnchukana@sars.gov.za, 082 464-8969, and 021 413-6639