Cargocare Freight
Services has set new
performance measurement
benchmarks for 2013,
hoping to exceed its
delivery time and
document compliance
targets.
“In 2012 we exceeded
by over 2% our 83% target
on airfreight shipment
deliveries within 10 hours
of cargo availability. This
year, the benchmark target
is 85% and I’m confident
we will reach it,” says
Cargocare operations
director, Sue Wood.
Reaching the 98%
target for documentation
delivery was trickier last
year, due to transport
union activity and other
unforeseen circumstances,
with Cargocare achieving
a 93% rating on that.
Wood says the target
remains 98% for 2013.
“Having the right
documentation is so
critical to service delivery
across the supply chain,”
she says.
Wood adds that meeting
service delivery demands
is always tough –
especially with unknown
factors such as global
weather issues which can
compound congestion at
international airports.
CAPTION
Sue Wood … setting exacting
standards.
