Manage Shipments from A to Z for your lane assigned.
Monitor the automated tracking report and send reminders to branches
Follow up pick up of shipments/delivery by supplier + goods in warehouse by origin
Ensure pre-alert are put together on time by origin with relevant set of documents (email + Link)
Ensure accurate communication of Post Departure Status Updates.
Liaise between the customer and local teams to ensure all discrepancies are resolved and/or necessary corrective actions are implemented and communicated.
Prepare ad-hoc quotes on time when service varies from existing rate cards
Manage the invoice and cost control process in line with the relevant SOP
Track Exception events reporting in line with SLA such as any operational service issues, additional charges, etc:
Keep track and communicate issues to customer related to Customs holds, exams, and any other condition that prevents goods from being cleared for pick up
Regularly track and action issues on all shipments that exceed free time allowances requiring reporting on Demurrage/Detention/Port Storage alert
Ensure constant and accurate identification and communication of circumstances that could lead to claims - Includes broken seals, accidents, etc.
Follow up on any charges or fees for services not previously agreed in writing
Assist and support operations when action should be taken with the client (escalation)
Report any operational issues that require escalation and/or to help drive continuous improvement to Contract Manager
Communicate with the network regarding job files that have events missing, job files without POs / TRs and any other queries related to data quality that needs to be updated on TMS.
Ensure that the networks capture the data (such as events) correctly and timeously.
Liaise with the team regarding transport requests that requires amendments to be done (i.e. mode to be changed, PO line items to be added – on performed TRs, merging of TRs) or any issues related to the link.