Description:
A Freight Forwarding Company is seeking a Transport Coordinator to join their team
- Planning delivery of containers to clients/ Warehouse and Cold stores & nominating the correct transporters
- Monitoring of vessels
- Reconciling transport & other third party invoices for correct payments to be made
- Updating clients daily on the delivery of containers
- Liaising and sending updates/ status to cold stores
- Ensuring containers do not incur demurrage and detention
- Liaising with Transnet & shipping lines to ensure Navis is updated
- Handle queries from clients & third party
- Negotiating transport rates with transporters
- Ensure containers are turned into the correct depots
- Any other duties that maybe required by the company
Customers Relation:
- Building and Maintaining profitable relationships for the company and liaising with them to ensure effective communication at all times and provide excellent service to clients
- Resolving customer complaints quickly and efficiently
- Understanding key customers individual needs and addressing these.