A Freight Forwarding Company is seeking a Key Account Manager to join their growing team
Manages relationship of a defined number of customers and prospects in the Retail & Consumer sector (serves as primary contact for the customer; coordinates the account e.g. with regards to Trade Lane involvement)
Seeks and prospects for Strategic Customer targets to win new customers in the Retail & Consumer sector.
Delivers the regional and country customer budget by maintaining a healthy pipeline, good contractual performance, and proactive thinking.
Works on regional customer initiatives and for implementing global business plan contents for the Retail & Consumer sector.
Collects relevant customer information for the RFI/RFP/RFQ and prepares documents
Coordinates with Program Managers on account planning, customer inquiries, and business reviews.
Consults regional/global sector Heads on potential solutions and best practices in relation to the Retail & Consumer sector.
Ensures that profitable sales volume and strategic objective targets are met through assessing, clarifying, and validating consumers’ needs on an ongoing basis.
Leads solution development for the identified improvement areas, coordinating the involvement of any relevant business personnel. Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
Takes part in the strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon.
Reviews target achievement and create reports for senior management.
Respond to customer inquiries/complaints.
Must conduct high-quality presentation of the entire range of standardized products to customers.
Develop target lists of new business within the existing portfolio and continuously reviews and updates the pipeline.
Negotiate with Retail & Consumer customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
Adhere to approved credit limits granted to customers and enforce previously agreed payment terms